Privacy Policy
Last updated: January 29, 2026
This Privacy Policy describes how Dhatuveda (the “Site”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit, use our services, purchase our Ayurvedic products, or book consultations from our website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, website visitor, or patient.
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. We will post the revised policy on this page and update the “Last updated” date accordingly.
How We Collect and Use Your Personal Information
To provide our Services effectively, we collect personal information from various sources depending on how you interact with us. We use this information to process orders, schedule consultations, communicate with you, improve our Services, comply with legal obligations, and protect our rights and users.
What Personal Information We Collect
Information You Provide Directly
We may collect personal information that you provide to us directly, including your name, phone number, email address, billing and shipping address, order details, and customer support messages. If you book a consultation, we may also collect limited health or wellness information voluntarily shared by you to provide appropriate Ayurvedic guidance.
Payment Information
All payments are securely processed through Razorpay Payment Gateway. We do not store your credit/debit card details, UPI information, or bank credentials on our servers. Payment data is handled directly by Razorpay in accordance with their security standards.
Usage Information
We may automatically collect certain technical data such as your IP address, device type, browser type, pages visited, and interaction details through cookies and similar technologies to improve website performance and user experience.
Information from Third Parties
We may receive limited information from trusted third-party service providers such as payment processors, courier partners, analytics providers, and technical support vendors to help us operate our Services.
How We Use Your Personal Information
We use your personal information to provide and manage our Services, process payments, fulfill orders, arrange deliveries, confirm appointments, respond to inquiries, provide customer support, send transactional updates, improve website functionality, detect fraud, maintain security, and comply with legal requirements. With your consent, we may also send promotional or marketing communications about our products or services, which you may opt out of at any time.
Cookies
Like many websites, we use cookies and similar technologies to remember your preferences, analyze traffic, and enhance your browsing experience. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.
How We Share Your Information
We may share your information only when necessary with trusted third parties such as payment processors (including Razorpay), shipping and delivery partners, IT and technical service providers, analytics services, customer support partners, and legal or regulatory authorities when required by law. These parties are permitted to use your information only to perform services on our behalf and must keep it confidential. We do not sell or rent your personal information to third parties.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites, and we encourage you to review their privacy policies separately.
Children’s Privacy
Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.
Data Security and Retention
We implement reasonable security measures including SSL encryption, secure servers, and restricted access controls to protect your personal information. However, no system can guarantee absolute security. We retain your information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on applicable laws, you may have the right to access, correct, update, or delete your personal information, restrict processing, or withdraw consent for certain uses. You may also opt out of promotional communications at any time. To exercise these rights, please contact us using the details below.
Medical Disclaimer
Information provided through our products, website content, or consultations is intended for Ayurvedic wellness support only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Contact Us
If you have any questions about this Privacy Policy, you may contact us at: dhatuvedahealthcare@gmail.com